Experience peace of mind with our straightforward commitment to quality. Enjoy a lifetime warranty on all our needles. If, by any chance, the manufacturing quality falls short, we will promptly replace the needle. Please note that this warranty applies exclusively to products manufactured since the summer of 2019, when kollage SQUARE underwent new ownership. Since then, we’ve undertaken a comprehensive revamp of our production process and proudly stand behind the excellence of our products.
We are so proud of our needles we stand behind them.
In the rare instance that your needle encounters a manufacturing issue, kindly complete the form below, providing detailed pictures and a description of the problem. Depending on the situation, we may request you to return the needle for repair, or alternatively, we may promptly dispatch a replacement to you. Ensuring you furnish our customer service team with all the necessary details is crucial. Once you’ve submitted the form, expect our dedicated customer service team to reach out to you via email within 2 business days with the next steps. Thank you for choosing Kollage—we appreciate your trust in us. Best regards, The Kollage Team.