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Warranty

It’s simple! Lifetime Warranty on all our Needles, if the manufacturing quality is not 100% we will replace the Needle! (only replacement on needles produced after 2019, needles from previous companies not honored for warranty, replacement will be shipped after payment of shipping is paid)

We are so proud of our Needles we stand behind them.

Replacement

If your needle has a manufacturing problem, please fill out the below form with pictures and description of the issue.  We may require you to mail the needle back so we can fix it, or we may just send you a replacement.  It is VERY important you give our customer service team all the details required below.  Once you fill out the form our customer service team will contact you by email within 2 business days with the next steps.  Thank you, from the entire Kollage team.

Needle Replacement

  • We respond in 24 hours Monday to Friday, please check your junk mail if you don’t see a reply e-mail in 24 hours:
  • Describe the problem
  • Please provide – needle type, length, cable length, sizing, and type of cable (soft or firm) IE: Circular US4, 24″ firm cable.
  • store name, location
  • Drop files here or
    Max. file size: 100 MB.

    • This warranty is based on manufacturing defects in materials or workmanship for the lifetime of the needle, for the original buyer. We reserve the right to refuse needles that are damaged from abuse, misuse, or malicious destruction. (example, your dog eats the cable) We also will limit the amount of returns by customers if excessive and/or misrepresented. If a product is no longer produced the warranty may be discontinued on that item, we will however replace with the next suitable replacement. Our warranty ONLY covers the replacement of the item, any other liabilities, claims and/or obligations are excluded. Shipping and/or any other costs associated with the replacement are the responsibility of the buyer. Needles that have **AS IS** etched on the needle are excluded from the warranty.

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