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Warranty

Experience peace of mind with our straightforward commitment to quality. Enjoy a lifetime warranty on all our needles. If, by any chance, the manufacturing quality falls short, we will promptly replace the needle. Please note that this warranty applies exclusively to products manufactured since the summer of 2019, when kollage SQUARE underwent new ownership. Since then, we’ve undertaken a comprehensive revamp of our production process and proudly stand behind the excellence of our products.

We are so proud of our needles we stand behind them.

Replacement

In the rare instance that your needle encounters a manufacturing issue, kindly complete the form below, providing detailed pictures and a description of the problem. Depending on the situation, we may request you to return the needle for repair, or alternatively, we may promptly dispatch a replacement to you. Ensuring you furnish our customer service team with all the necessary details is crucial. Once you’ve submitted the form, expect our dedicated customer service team to reach out to you via email within 3-5 business days with the next steps. Thank you for choosing Kollage—we appreciate your trust in us. Best regards, The Kollage Team.

Needle Replacement

  • For International warranty exchanges, please consult the store you purchased them from, we will work directly with the store to process your warranty exchange. Returns are only processed from purchase on Kollage’s online store. Purchases elsewhere please contact the store you bought them from, for a refund.
  • Thank you for reaching out to us. We value your inquiry and will respond as quickly as possible. Please note that our warranty associate works part-time, so there may be a slight delay in our response. If you don’t see our reply in your inbox, kindly check your junk mail folder.
    “Returns” are based on 30 days from purchase from our online website, purchases from elsewhere please contact that store directly. If you are looking for a exchange due to a manufacturing issue select “Warranty Exchange”.
  • Describe the problem
  • Please provide – needle type, length, cable length, sizing, and type of cable (soft or firm) IE: Circular US4, 24″ firm cable.
  • store name, location
  • Drop files here or
    Max. file size: 100 MB.

    • This warranty is based on manufacturing defects in materials or workmanship for the lifetime of the needle, for the original buyer. We reserve the right to refuse needles that are damaged from abuse, misuse, or malicious destruction. (example, your dog eats the cable) We also will limit the amount of returns by customers if excessive and/or misrepresented. If a product is no longer produced the warranty may be discontinued on that item, we will however replace with the next suitable replacement. Our warranty ONLY covers the replacement of the item, any other liabilities, claims and/or obligations are excluded. Shipping and/or any other costs associated with the replacement are the responsibility of the buyer. Needles that have **AS IS** etched on the needle are excluded from the warranty.

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